Privacy Policy

This Privacy Policy describes how Okay Human (formerly Sympler Inc.) collects, uses, and shares personal information when you interact with our services, including our conversational research platform and website.

What information do we collect?

We collect information in two ways:

Automatically collected information — When you use our services, we automatically collect usage information (pages visited, features used, time spent) and technical information (IP address, browser type, device identifiers, operating system).

Information you provide — We collect information you submit directly, including:

• Identity data — name, username, or similar identifiers
• Contact data — email address, phone number
• Professional data — company name, job title
• Inquiry data — messages, responses, and content you submit through our platform

Use of Personal Information

We use personal information to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send service-related communications and updates
• Analyze usage trends and optimize the user experience
• Detect, investigate, and prevent unauthorized access or misuse
• Enforce our terms of service and legal rights
• Comply with applicable laws and regulations

Basis for Use

We process your personal information on the following legal bases:

• Consent — where you have given us explicit permission to process your information. You may withdraw consent at any time.
• Contract — where processing is necessary to perform our services or take steps at your request prior to entering a contract.
• Legitimate interests — where processing is necessary for our legitimate business interests in operating, managing, and developing our services, provided these interests are not overridden by your rights.

Sensitive Information

We do not intentionally ask for sensitive or special categories of personal data (such as health information, racial or ethnic origin, political opinions, or religious beliefs). However, in the course of open-ended conversational research, participants may voluntarily share such information. If you do, you consent to our processing of that information solely for the purpose of the research session.

Sharing of Personal Information

We may share your personal information with:

• Service providers — third-party vendors who assist us in operating our platform (e.g., hosting, analytics, email delivery), bound by confidentiality obligations
• Legal authorities — when required by law, court order, or governmental authority
• Business transferees — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

We may share aggregated or de-identified data that cannot reasonably be used to identify you without restriction.

Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal obligations.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Links to Third-Party Sites

Our services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

Promotional Communication

With your consent, we may send you marketing communications about our services. You may opt out of receiving promotional emails at any time by clicking the unsubscribe link in any such email or by contacting us directly. Note that you may still receive transactional or service-related communications even after opting out of marketing.

International Transfers

We are based in the United States, and your information may be transferred to and processed in the United States or other countries where data protection laws may differ from those in your jurisdiction. Where required, we implement appropriate safeguards (such as standard contractual clauses) for such transfers.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict our processing of your information
• Withdraw consent at any time (without affecting the lawfulness of prior processing)

To exercise any of these rights, please contact us at info@okayhuman.com.

EEA Residents

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with your local supervisory authority. Our legal bases for processing are described in the “Basis for Use” section above.

California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information.

Collection and Disclosure of CCPA Personal Information

In the preceding 12 months, we have collected the categories of personal information described in the “What information do we collect?” section above. We may disclose this information to service providers and as described under “Sharing of Personal Information.”

Use of CCPA Personal Information

We use CCPA personal information for the business and commercial purposes described in “Use of Personal Information” above.

Sale of CCPA Personal Information

We do not sell your personal information to third parties.

Rights under the CCPA

California residents have the right to:

• Know what personal information is collected, used, shared, or sold
• Request deletion of personal information, subject to certain exceptions
• Opt out of the sale of personal information (we do not sell personal information)
• Be free from unlawful discrimination for exercising your CCPA rights

How to Exercise Your CCPA Rights

To submit a verifiable consumer request, please contact us at info@okayhuman.com. We will respond to verified requests within 45 days.

Children Under 13

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Okay Human
info@okayhuman.com